Troubleshooting

The following are a list of common issues that may cause trouble with the embedded application. Further debugging information can be found in the technical supplement or online knowledge base.

I can't see my MFP when selecting a source.

This can be from a the following;

1. The MFP or server is not connected to the network
2. A firewall or proxy is blocking communication between the server and the MFP
3. Discovery is turned off;  and/or
4. The server is on a different subnet (manually enter the device's IP using the Force Discovery option within the jobs device sources area)

I can't install / push the embedded to the device(s).

This may be due to;

1. A firewall issue, or
2. The device is not accepting the connections that are required to install/push to the MFP; or
3. The credentials required to install the embedded on the MFP are incorrect

Launching the Embedded from the MFP fails to connect.

1. The is an issue with the network connection between the MFP and the server
2. There are firewalls blocking incoming connections to the server
3. The server is on a different subnet (select the correct adapter from the job's device sources area, then run Reinstall Devices function)